Return & Exchange Policy

1. General Return Conditions

A return request must be submitted within 14 days of the delivery date. For a return to be accepted, the product must fully meet the following conditions:

• —Original tags must not be removed and must still be attached to the product
• —Must be unused, unwashed, unironed and untried
• —Original plastic/packaging must be unopened or undamaged
• —Must carry no trace of odour, stain, lint or external factors
• —Must be sent together with the invoice or delivery note
• —If a corporate invoice was issued, a return invoice must also be included

2. Non-Accepted Returns

• —Products whose tags have been removed or damaged
• —Used, washed or ironed products
• —Products with opened, taped or damaged packaging
• —Products showing stains, tears, odours or traces of external factors
• —Underwear products (briefs, bras, etc.) that cannot be returned for hygiene reasons
• —Custom-made or custom-printed products
• —Products mixed with other items or impossible to separate
• —Products past the 14-day return period
• —Products shipped directly without submitting a return request

3. Shipping Fee Table

4. Step-by-Step Return Process

5. Payment Refund Conditions

6. Size & Colour Exchange

• —An exchange request must be submitted in writing within 14 days of delivery.
• —The product must meet return conditions: tagged, unused, in original packaging.
• —If the requested size/colour is not in stock, the product price is refunded.
• —Single-size exchanges in wholesale orders are subject to stock availability.
• —Any price difference arising from exchanges between seasons is the buyer's responsibility.
• —Shipping costs for exchange requests are covered by the buyer.

7. Damaged or Defective Item Report

• —Shipping damage: Before accepting delivery, prepare a damage report together with the courier and return the item.
• —Manufacturing defect or wrong product: A photo-documented report must be submitted within 2 business days of delivery.
• —Reporting channel: Send an email to info@sophisticwoman.com with the order number and clear photographs.
• —For approved defective/damaged product returns, the shipping fee is covered by the seller.

8. Special Rules for Wholesale Orders

9. Non-Returnable Item Status

• —Products found not to meet return conditions upon inspection will be sent back at the buyer's shipping expense.
• —In this case, the product price will not be refunded.
• —You will be informed by email about the process.

10. Order Cancellation

• —Cancellation before shipment: A request can be submitted via info@sophisticwoman.com.
• —Orders already shipped cannot be cancelled; the return process is initiated after delivery.
• —For cancellations of EFT/bank transfer-paid orders not yet shipped, the amount is refunded within 14 days.
• —For orders that cannot be fulfilled due to stock depletion, the Seller notifies the buyer within 3 business days; payment is refunded within 14 days.

11. Return & Exchange Contact